Privacy Policy

We may collect the following information:

• Personal information, including your name, email address, phone number, billing address, shipping address, and payment details.
• Order information, including the products you purchase, order history, delivery details, and customer support messages.
• Website information, including your IP address, browser type, device information, pages visited, and how you interact with our website.
• Marketing information, including your email preferences and interactions with our advertisements, emails, or SMS campaigns.

Zincavo uses your information to:

• Process and deliver your orders.
• Send order confirmations, shipping updates, and customer support messages.
• Respond to your enquiries.
• Improve our website, products, and customer experience.
• Prevent fraud and protect our business.
• Send marketing emails, offers, or updates where permitted or where you have given consent.
• Comply with legal, tax, and regulatory obligations.

Payments are processed securely through trusted third-party payment providers, such as Shopify Payments, Stripe, PayPal, or other payment processors. Zincavo does not store your full card details on our servers.

We may share your information with trusted third parties who help us operate our business, including:

• Payment processors.
• Shipping and fulfilment partners.
• Email and SMS marketing platforms.
• Website hosting and analytics providers.
• Customer support tools.
• Legal, tax, or regulatory authorities where required.

We do not sell your personal information.

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, remember your preferences, and support advertising. You can control or disable cookies through your browser settings. However, some parts of the website may not work properly without cookies.

If you sign up to receive marketing emails, SMS messages, or offers from Zincavo, we may contact you about products, promotions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online system is completely secure, and we cannot guarantee absolute security.

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, meeting legal obligations, and resolving disputes.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Withdraw consent for marketing communications.
• Request a copy of your personal data.

To exercise these rights, please contact us using the details below.

Our website may contain links to third-party websites. Zincavo is not responsible for the privacy practices, content, or policies of those websites. We recommend reviewing their privacy policies before providing any personal information.

Our website and products are not intended for children. We do not knowingly collect personal information from children.

Zincavo may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

For questions about this Privacy Policy or how your personal information is handled, please contact us at:

Zincavo
Email: support@zincavo.com